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Nova Application Management

Maximize Availability of Your Critical Applications

In today's fast-paced application-driven world, companies cannot afford to go without email, collaboration portals, ERP and CRM applications. Lowering your total cost of ownership while optimizing the performance and availability of your essential business applications is your goal.

NOVAcare is a robust suite of Managed Services to ensure your network, servers, applications and security infrastructure are available and secure when they are supposed to be: 24/7 - allowing you to focus on your core business while we focus on ours: your network. At the same time, we provide strategic support and guidance for the advancement of your infrastructure to meet your business objectives.

Delivered from Nova's 24/7/365 staffed Network Operations Centre (NOC), NOVAcare offers fast response, deep expertise, ITIL^® based process, and technology to deliver innovative services of exceptional quality.

NOVAcare Application Management is offered in 4 levels:

• Monitoring and alerting on critical application thresholds and processes
• Incident and problem management
• Application administration and critical patching
• Application change management

Let NOVAcare give you the assurance by letting us look after the day-to-day care of your applications.

Nova's highly skilled application specialists and state-of-the-art technologies assure pro-active maintenance and high availability through preventative actions that minimize down-time and system failures. By monitoring thresholds and performance, we can optimize application availability. Capitalizing on proactive trend analysis and rich analytics and reporting, capacity planning and root problem resolution is enhanced.

We can support most applications including Microsoft (Exchange, SharePoint, SQL, Communications, Dynamics, etc.), Linux/UNIX (Apache, Tomcat, MySQL and many others), IBM Software, EMC, SAP, Oracle, SaaS and more.

Benefits

• Improved performance, availability and security
• Cost containment and reduced Total Cost of Ownership
• 24/7 access to expert application resources
• Allows you to focus on your core business
• Leverage industry expertise - not on your payroll
• Improved employee productivity
• Single point of contact and end-to-end problem ownership
• Immediate access to ITIL^® process discipline
• Compliance with security laws and standards

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