|Help Desk Services|
Nova offers a 24/7/365 Help Desk Service to End Users
Your employees (at the office or around the world) need fast answers to technical questions or guidance on how to use applications as well as quick troubleshooting and repairs. Let NOVAcare look after the day-to-day care of your Help Desk and improve your employee's productivity.
NOVAcare is a robust suite of Managed Services to ensure your help desk, network, servers, applications and security infrastructure are available and secure when they are supposed to be: 24/7 - allowing you to focus on your core business while we focus on ours: your network. At the same time, we provide strategic support and guidance for the advancement of your infrastructure to meet your business objectives.
Delivered from Nova's 7x24x365 staffed Network Operations Centre (NOC), NOVAcare offers fast response, deep expertise, ITIL® based process, and technology to deliver innovative services of exceptional quality.
NOVAcare Help Desk Service is offered in 4 levels:
Nova's highly skilled Help Desk specialists and state-of-the-art technologies assure fast response, personalized support and happy employees. Our Help Desk services are often combined with other NOVAcare Managed Services to capitalize on proactive trend analysis and rich analytics and reporting; resulting in enhanced capacity planning and root problem resolution.
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