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Unified Communication Management

Unified communications and converging technologies

VoIP and other converging communication technologies such as video conferencing and collaboration can lead to unforeseen infrastructure management costs if there are quality issues or complexity.

Your communications systems are critical and need to live up to availability expectations while keeping costs under control.

NOVAcare is a robust suite of Managed Services to ensure your network, servers, applications, IPT and security infrastructure are available and secure when they are supposed to be: 24/7 - allowing you to focus on your core business while we focus on ours: your network. At the same time, we provide strategic support and guidance for the advancement of your infrastructure to meet your business objectives.

Delivered from Nova's 7x24x365 staffed Network Operations Centre (NOC), NOVAcare offers fast response, deep expertise, ITIL^® based process, and technology to deliver innovative services of exceptional quality.

NOVAcare Unified Communications Management is offered in 4 levels:

• Monitoring and Alerting on Thresholds and Hardware
• Incident and problem management
• Administration
• Change Management

Unified communications is a core service that must be stable and available at all times. Let NOVAcare give you the assurance of quality by letting us look after the day-to-day care of your IP Telephony.

Nova's highly skilled specialists and state-of-the-art technologies assure pro-active maintenance and high availability through preventative actions that minimize down-time and system failures. By monitoring thresholds such as voice network traffic, QoS and performance, we can optimize unified communications services. Capitalizing on proactive trend analysis and rich analytics and reporting, capacity planning and root problem resolution is enhanced.

Benefits

• Improved performance, availability and security
• Cost containment and reduced Total Cost of Ownership
• 24/7 access to expert application resources
• Allows you to focus on your core business
• Leverage industry expertise - not on your payroll
• Improved employee productivity
• Single point of contact and end-to-end problem ownership
• Immediate access to ITIL^® process discipline
• Compliance with security laws and standards

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