Nova Networks Managed Services Unified Communications Management Technical Details
Technical Details
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Choose the services that best meet your needs:

Core
Features Available
24/7 Staffed Service Desk Available
Deep Expertise & Highly Efficient Process Available
Service Level Management Available


Monitoring and Alerting
Features Available
Monitoring Availability Hardware, OS, Applications Available
Hardware Status Monitoring (Trap, Syslog) Available
Threshold Monitoring Available
Availability Management Port Monitoring Available
Service and Process Monitoring Available
Application SST Monitoring Available
Backup Process Monitoring Available
Virtual Infrastructure Monitoring Available
Alerting Electronic Notification Available
Telephone Notifications Available
Escalations Available


Problem Management
Features Available
Incident and Problem Management Problem Triage Available
Restart Failed Processes and Applications Available
3rd Party Dispatch Management Available
End-to-end Hardware & IP App Problem Management Available
End-to-end Backup Problem Management Available
Problem Resolution Available
IP Telephony Administration
Features Available
Request Fulfillment Requests & Pre-Approved Changes - User, Voicemail Available
Proactive Performance Tracking & Analysis Available
Voice Quality of Service Available
Policy Enforcement Available
Virtualization Admin Available


Change Management
Features Available
Base Change Management Hardware Change Management Available
IPT System Upgrades / Patches Discovery Available
Apply Upgrades / Patches Available
IPT Restore Available
Backup Backup Changes Available
Configuration Management Configuration Changes Available


Reporting
Features Available
Web Portal Ticket View Available
Availability Available
Inventory Available
Device Performance Available
IPT Performance Available
Application STT Performance Available


Complementary Services
Features Available
Ask if we can do it! IP Telephony Readiness Assessment Available
Video Conferencing and Collaboration Services Available
Security Assessment Available

 

NOVACARE
Nova Networks offers a complete suite of services under
NOVACARE and additional services including:
Available Network Management Available Professional Services
Available Security Management Available Hardware Repair Services
Available IP Telephony Management Available Consulting & Assessment Services
Available Server Management Available Hosting Services
Available Help Desk Available Web Services