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Customer Service -> Customer Feedback
Customer Feedback

We appreciate your business and care about what you think of our service. With that in mind, please take a few minutes to complete the Customer Feedback Survey Form below to help us better serve you. We will follow-up with any comments you provide.

Feedback received is considered confidential and treated as such.

Customer Feedback Survey Form - Instructions

Part A: Fill in your basic customer information
Part B: Answer the questions the best that you can

Thank you.

Customer Feedback Survey Form

Part A: Customer Information

1. Organization Name:

2. Contact First Name:

3. Contact Last Name:

4. Telephone:            

5. Email:                   

Part B: Service Satisfaction Questions

6. Briefly describe the Service Being Provided:

Completely SatisfiedVery SatisfiedSatisfiedSomewhat DissatisfiedVery Dissatisfied
7. Did the technician arrive on time?
8. Did the technician keep you informed about the service being performed?
9. How would you rate the time taken for completing the work?
10. How would you rate the technical ability of the technician?
11. How would you rate the professionalism of the technician?
12. How would you rate the overall performance of this service?

13. Based on this service, would you recommend Nova to a business associate or friend?
     Yes   No

14. Comments:

Why give feedback?

  • Assists Nova in maintaining and improving our services.
     
  • Gives you an opportunity to be a part of our ongoing improvements.
     
  • Helps us measure our performance level and address any concerns.
     

Please take a few minutes and complete this Customer Feedback Survey Form.
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