CAREERS :  EMPOWER YOUR CAREER

Location: Ottawa, Ontario
Job Code: DS-001
Number of Openings: 1

Position Description:

NOVA Networks is seeking for an experienced Bilingual Documentation Specialist to join our team. The ideal candidate will have proven success in a highly technical field, the ability to evaluate and analyze complex information, and a natural desire to help people understand it. 

Objectives of this role

• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative methods for improvement 

 Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Create tutorials to help end-users use a variety of applications
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation 

Candidate Requirements:

• A Technical Degree or Diploma along with demonstrated experience in technical writing of software documentation
• Strong working knowledge of Microsoft Office
• Familiar with Managed Services Providers and Software Development
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

Location: Ottawa, Ontario
Job Code: PM-001
Number of Openings: 1

Position Description:

Nova Networks delivers a wide range of IT technology based projects, services, and ongoing support to a very industry diverse group of clients. Many aspects with the project delivery phases of these IT solutions require the detailed management of tasks. This will be achieved by the participation of a Project Manager working with a team of Account Management, Engineering, Transition, and Service Delivery Resources. 

Responsibilities:

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Develop a detailed project plan to monitor and track progress
• Coordinate internal resources and third parties/vendors for the delivery of multiple projects
• Ensure resource availability and allocation
• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Perform risk management to minimize potential risks
• Report and escalate to senior management as needed
• Manage the relationship with the client and relevant stakeholders
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Ensure that all projects delivered on time, within scope and within budget 

Candidate Requirements:

• 5 years of proven working experience in project management within the Information Technology sector
• Must hold a PMP Certification
• Solid understanding of current ITIL methodologies
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft applications including Word, Excel, and Outlook. 

Nice to Haves:

• A security clearance
• Bilingual – English and French

Location: Ottawa, Ontario
Job Code: PC-001
Number of Openings: 1

Position Description:

Nova Networks delivers a wide range of IT technology based projects, services, and ongoing support to a very industry diverse group of clients. Many aspects with the project delivery phases of these IT solutions require the coordination of tasks. This will be achieved by the participation of a Project Coordinator working with supporting resources from Account Management, Engineering, Transition, and Service Delivery Teams. 

Responsibilities:

• Maintaining and monitoring project plans, project schedules, work hours, resource assignments.
• Scheduling, attending, and participating in stakeholder meetings.
• Preparing presentation materials for meetings.
• Documenting and distribute minutes to all project team members.
• Create a project management calendar for fulfilling each goal and objective.
• Documenting project changes.
• Providing administrative support as needed.
• Managing project tasks as required.
• Ensuring projects follow common project methodologies.
• Ensure all documentation is maintained appropriately for each project.
• Document project risks and emerging issues.
• Ensure stakeholder views are managed towards the best solution. 

Candidate Requirements:

• Three years of experience in a related field
• Working experience with Microsoft applications including Microsoft Project, Excel, and Outlook
• Ability to work on aggressive timelines
• Strong verbal, written, and presentation skills 

Nice to Haves:

• Knowledge of IT environments
• A security clearance
• Understanding of current ITIL Foundation

Location: Ottawa, Ontario

Job Code: ENG-04

Number of Openings: 2

Position Description:

The Network Engineer will have primary responsibility for the analysis, design, planning, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, and logging/monitoring applications. The individual must have extensive and in-depth experience in capacity planning, the creation and maintenance of documentation; network performance monitoring and root cause analysis. This individual is also engaged in both the design and implementation of new network solution projects and will be required to analyze technical needs, research and architect solutions. 

Candidates must be able to obtain Level II (Secret clearance) and be willing to be on the On-call rotation schedule. 

Responsibilities:

• Presales support for developing recommendations, designing and deploying network and security solutions.
• Conducting research and provide recommendations on network products, services, protocols, and standards in support of network service delivery.
• Understanding our client’s network environment and acting as the subject matter expert on the network infrastructure and services in production. 

Technical Skills

• Extensive hands-on network management, including setup, troubleshooting and network security.
• Configuration and troubleshooting of EIGRP, MPLS, BGP, OSPF, and L2 protocols.
• Advanced knowledge of large scale LAN/ WAN technologies (switches, routers, wireless and firewalls) with knowledge on BGP, OSPF, and MPLS networking.
• Deep skill with Cisco Systems portfolio of networking solutions (routing, switching, WLAN).
• Knowledge in layer 2 & 3 protocols including, TCP/IP, Spanning Tree, VLAN, OSPF, and BGP, etc.
• Knowledge in network security technology including IPSEC, PPTP, SSL, NAT, PAT, VPN and Firewall, etc.
• Solid understanding of Networking Concepts competent with protocols of all core technologies (DNS, DHCP, SMTP, LDAP, SMB, SSH, VPN, NAT, IPSec, VoIP, etc.) 

Candidate Requirements:

• Post-secondary education in the field of Computer Science/ Telecommunications/ IT or a related field with a minimum 5 years of related work experience in information technologies and networking
• Experience working with other technologies from a network troubles shooting and service prospective such as HP, ARUBA, FORTINET, PALO ALTO;
• Extensive hands-on network management expertise, including setup, troubleshooting and network security; 

Nice to Haves:

• Certification in networking technologies such as Cisco, Juniper, HP/Aruba, or Fortinet are an asset;
• Network/Security Operations center Experience would be considered an asset;

Location: Ottawa, Ontario
Job Code: PS-001
Number of Openings: 1

Position Description:

As a Secret Cleared Systems Engineer at NOVA Networks you will manage, maintain, troubleshoot, recommend, and implement changes to systems and software, with a focus on O365 and Azure. 

Responsibilities:

• Following operational policies and processes that are compliant with ITIL standards
• Providing on-going management, maintenance, monitoring and troubleshooting of infrastructure systems
• Monitoring and testing application performance for potential bottlenecks, identify possible solutions, and recommend fixes
• Performing deployment, testing, support and change management activities
• Participating in and lead implementations, upgrades, and the day-to-day operations of solutions,  including coordinating activities with outside teams
• Performing other duties as required 

Candidate Requirements:

• Extensive experience with O365 and Azure
• Extensive experience with Virtualization technologies: Hyper-V, VMware ESX, XenServer
• Extensive experience with Microsoft Exchange - installing, configuring, troubleshooting and migrating
• Intermediate to Senior level experience with Office 365 migrations
• Intermediate to Senior level experience with Backup software (Backup Exec, Veeam, etc.)

Location: Ottawa, Ontario

Job Code: SDA-007

Number of Openings: 2

Position Description:

Frequently the first direct experience that the end-user has with Nova Networks is the Overnight Service Desk Analyst – the “voice” of Nova’s Service Delivery team. Our Overnight Service Desk Analyst listens to the clients’ end-users describe their problem and using their experience, knowledge, training and Nova’s tools and systems identifies the cause of the problem and works with the end-user to resolve it in a timely manner. 

Our Overnight Service Desk Analyst are often those that end-users turn to when they have a looming deadline and their computing devices/applications are not functioning as expected. Your “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline. 

Candidate Requirements:

• Experience with the latest (Microsoft products - Office suite applications, Windows 10 and 7 desktop, server and mobile operating systems, Active Directory, Exchange, … )
• Experience providing superior end user application and desktop support
• Administrative experience with mail services, networking and backup solutions
• All new or rehired employees are asked to undergo a security clearance and offers will be contingent upon completion of the security clearance. 

Nice to Haves:

• Experience with HEAT Service Management Help Desk software
• Preference given to candidates with MCTS or MCITP Certification

Location: Ottawa, Ontario

Job Code: SYSAD-001

Number of Openings: 1

Position Description:

Nova Networks is one of Canada’s largest providers of IT services. We are seeking a Senior System Administrator to join our team, supporting our Customers you will install, configure, patch and maintain system stability. You will leverage their expertise to develop and deploy servers, support day-to-day system performance, and prevent data loss. 

Responsibilities

• Install / Set up Windows servers, provide support ensuring reliably;
• Conduct system maintenance activities, review error logs and user-reported errors;
• Monitor performance to reduce interruptions and monitoring traffic logs and reports;
• Perform system backups ensuring the system can be quickly recovered after any outage; 

Skills

• Server administration – high level of technical knowledge regarding Windows server setup, deployment, and patching/maintenance;
• Analytical skills – a highly analytical role, requiring the interpretation of error logs, monitoring system performance, and ensuring server reliability;
• Communication skills – effective written and verbal communication skills are required;
• Problem-solving – creative and technical problem-solving techniques while installing, configuring, and patching/maintaining; 

Candidate Requirements:

• At least 10 years’ experience as a Windows System Administrator with a Degree or Diploma in either Computer Science or related technical discipline with relevant Microsoft certifications.
• Ability to collaborate with senior IT specialists in many technologies
• Experience working within a fast paced environment
• Ability to manage multiple tasks while maintaining good organization

Location: Ottawa, Ontario

Job Code: SD-OO2

Number of Openings: 1

Position Description:

NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint 

You are  “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline. 

Candidate Requirements:

• A strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
• Strong troubleshooting skills in Microsoft Windows 8, 10 environment
• Good Microsoft Exchange knowledge
• Fluent in both French and English [reading, writing and spoken] 

Nice to Haves:

• Good knowledge of Adobe Cloud products and administration
• Good server knowledge (Windows server 2012, 2018+) and working within Active Directory

Location: Ottawa, Ontario

Job Code: DSS-05

Number of Openings: 1

Position Description:

Nova Networks is seeking Deskside Support professional to work at our Customer in Healthcare. The focus will be on the installation and/or support of Windows based desktops, laptops and peripherals, as well as IMAC support. Resolution of software issues related to Windows OS. System maintenance and recovery tasks and providing general troubleshooting on OS ensuring functionality. 

Responsibilities:

• Diagnose/troubleshoot/resolve Microsoft Windows hardware and software problems;
• Install/configure new hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals;
• Ability to Image desktop and mobile computers;
• Perform basic computer wired and wireless network troubleshooting;
• Provide timely project updates as required, and perform time tracking;
• Instruct clients in the basic use of hardware/software;
• Performs other duties as required; 

Candidate Requirements:

• Five or more years of progressive IT related experience with a degree or diploma from a recognized technical institute or college in an IT related field;
• A+ certification, Mobile device management/troubleshooting, and networking and wireless skills including TCP/IP and DHCP would all be considered assets.

Location: Montreal, Quebec

Job Code: SE01

Number of Openings: 3

Position Description:

Established in 1993, Nova Networks Inc. has grown to become one of the most respected information technology firms in Canada. We are dedicated to providing world-class, custom solutions. As a V.A.R., NOVA Networks provides IT security products and related services, including maintenance and support and implementation services. 

As a Sales Executive – Business Solutions, your responsibilities would include:

• Developing new business inside and outside of Nova’s existing client base by articulating Nova’s unique value propositions and building superior relationships and business solutions.
• Demonstrate the necessary sales and industry knowledge to identify and uncover process improvement opportunities that will give our clients a competitive edge.
• Other duties as required. 

Candidate Requirements:

• Minimum of 5 Years Experience Selling Technology Solutions at a Senior Level with an Existing Client Base (Requires a Book of Clients and ability to find New Clients) Corporate Clients and Gov’t Public Sector Secteur Publique
• Excellent French & English Written, Spoken and Reading Abilities
• IT Hardware Sales on Major It Brands I.E. Hpe, Hpi, Lenovo, Dell, Cisco, Apple, Fortinet, Microsoft, Software and a Knowledge of Services Sales.
• Outside Sales Min. Annual Revenue of 1million
• Quebec, Maritimes, and any other Clients located In North America unless already handled by a current Nova Account Manager.
• Competitive Comp Packages Available for Qualified Experienced Candidates (Salary, Scaled Commissions Based On Profits, Health Care Benefits and Expenses Paid)
• Able to Work from Home Office and on the road with weekly visits to the Regional Branch or Head Office (Monthly)