IT SOLUTIONSNova Networks delivers IT Solutions tailored to your exact needs. We keep your network, servers and services available and secure around the clock with our comprehensive suite of managed services. This allows you to focus on your core business, safe in the knowledge that we are dedicated to managing your network. Our flexible managed services provide an efficient approach to IT management, reducing costs and ensuring the reliability you need.
CLOUD SERVICES
Unlock agility with Nova's Cloud Services
Adaptability is key in today's fast-paced business environment. Nova Networks understands the need for organisations to increase productivity, ensure security and effectively manage costs in the face of evolving business requirements.
Secure Your Business with Expert Cybersecurity Guidance
In today's digital world, robust IT systems and proactive cyber security are essential for the maintenance of productivity and efficiency in any organisation. Making informed IT decisions in an evolving digital landscape and putting in place a sound IT strategy is the key to maximising productivity and service levels, while driving down the cost of technology.
Embrace the Expertise of Our Virtual CISO
A Chief Information Security Officer (CISO) is your cybersecurity expert, safeguarding your data and spearheading the battle against cyber threats. Leverage our virtual CISO for expert guidance. This can take the form of one-off advice or an ongoing service.
How will a Nova Virtual CISO help you?
Our Virtual CISO service includes:
Leverage the Expertise of Our Virtual CIO
Optimising IT decisions in a dynamic digital landscape and formulating a robust strategy is critical to business success, productivity and technology cost reduction. Our Chief Information Officer (CIO) has a deep understanding of your IT infrastructure. They leads initiatives and strategies to drive your business forward.
How a Nova Virtual CIO can help you:
Proactive engineering dramatically reduces the number of incidences.
Our customers tell us that our proactive approach is the most valuable IT Solution.
Enhance your digital presence with our proactive approach:
Nova operates a 24/7/365 Network Operations Centre (NOC) that uses a combination of
Incident/Problem Management
Sophisticated monitoring tools automatically generate incident tickets that the NOC responds to immediately by troubleshooting, notifying the appropriate contact, resolving the incident or escalating to the appropriate group as required.
Engineers carry out root cause analysis to find a permanent solution. This will prevent the problem from recurring.
Change Management
Nova performs all changes as required, including standard maintenance changes, problem fixes, capacity planning changes, etc.
Nova's rigorous change processes mean that accuracy and careful planning are key to achieving an almost 100% change success rate.
Service-Level Agreement (SLA) Management
Meeting monthly SLA targets, such as Time to Restore, is considered a fundamental aspect of our service, a basic expectation for every client.
Tickets are categorised by priority and SLAs differ for each priority level:
P1 - Impacts 5 or more users
P2 - Impacts up to 5 users or significant risk
P3 - Warning of imminent problem
P4 – Informational
NovaCare’s robust suite of Managed Services implements all aspects of managing day-to-day IT operations. This can be in two brackets:
Complete Out-Sourcing
Out-Tasking
Advantages
Nova offers a 24/7/365 End-User Service Desk.
Let NovaCare enhance your business operations with our round-the-clock Service Desk (the “Help Desk”), boosting your employees' productivity by promptly addressing their issues and service requests.
NovaCare’s Service Desk offers support through five channels:
Our highly skilled end-user service desk specialists, combined with state-of-the-art technology, ensure fast response, personalized support and satisfied employees. These services can be seamlessly integrated with NovaCare's other managed services to provide improved performance, analysis and reporting. This enables better planning and problem resolution.
What does it cover?
Benefits
Nova Networks offers both IT Audits (complete review of IT services) and IT Discoveries (included with our Service Agreements).
Our customisable audits examine your networks from access rights to licensing compliance and security. The goal is to understand the business purpose of your IT infrastructure.
All Nova Network's customisable IT audits begin with interviews with key individuals within your organisation to gain an understanding of all business objectives, policies and procedures. We conclude with a meeting to review the fully documented findings and recommendations.
Nova Networks' tailored IT audits include but are not limited to:
Desktop/Server Systems
The systems, hardware, configurations, applications, databases and services that currently reside on your infrastructure.
Physical Infrastructure
Cabling, internet access, racks and cabinets, server room power and air, firewalls, VPN, DMZ, switches, cabling, routers and other non-computer equipment.
Networking
Network configuration and services: naming/addressing, file and print services, logical organisation, user permissions, backup system, performance, reliability and design redundancy.
Applications & Licensing
All applications deployed on a system and residing on servers to determine access rights, licence compliance, performance and availability.
Security Assessment
Firewalls, perimeter, devices, configurations, connectivity, access to web and other servers, operating systems, software, anti-virus updates and possible vulnerable external entry points.
These findings are analysed and a series of prioritised recommendations are made. Nova can provide templates for missing documentation such as disaster recovery plans, policies, server/desktop event and change logs, and a non-technical glossary.
Headquarters
255 Smyth Rd.
Ottawa, Ontario
K1H 8M7
Service Centre
1730 Courtwood Cres.
Ottawa, Ontario
K2C 3R8